Questions about values logistics
What are the delivery and pick-up costs?
The cost of delivery and shipping costs are dependent on both value and quantity of goods, as well as shipping method and weight. The relevant delivery costs are displayed in the checkout process. Note: The card with a 1-gram ingot weighs about 8 g! This means that if we send gold 100 g, this is a total weight of 800 g.
The cost of delivery and shipping costs are dependent on both value and quantity of goods, as well as shipping method and weight. The relevant delivery costs are displayed in the checkout process. Note: The card with a 1-gram ingot weighs about 8 g! This means that if we send gold 100 g, this is a total weight of 800 g.
Shipping costs in Europe and worldwide can be viewed here.
My goods have not arrived yet! Who can help me?
You have already received email notification that your merchandise was delivered to the logistics company. However, a day has then passed and you have not received a request for a delivery date from the logistics company?
My goods have not arrived yet! Who can help me?
You have already received email notification that your merchandise was delivered to the logistics company. However, a day has then passed and you have not received a request for a delivery date from the logistics company?
In exceptional cases (airline strike or adverse weather conditions) there may be occasional delays. If this were the case, please notify us immediately so we can take care of the whereabouts of your delivery. We sit with our logistics partner and clarify the facts for you. Via FedEx, you will receive a transaction number. There you can see exactly where your package is at the moment. For further questions please contact us using e-mail or call us at +49 711 120 408 30.
What happens if I am not at home at the time off delivery?
You need to be at home at the time of delivery to sign for your package. If you are not at home during the specified time our logistics partner will leave notification in the mail box. Please note, in this case, you will need to contact the logistics company for a new appointment. Any additional re-delivery costs will need to be borne by you. We apologize for any inconvenience that this may cause. Thank you.
What to do if the delivery is inconsistent with the contents of the shipment?
Karatbars has provided several qualified security checks. In an optimized sequence of checks, the contents of your shipment is weighed electronically under video surveillance and compared with the calculated target weight.
What happens if I am not at home at the time off delivery?
You need to be at home at the time of delivery to sign for your package. If you are not at home during the specified time our logistics partner will leave notification in the mail box. Please note, in this case, you will need to contact the logistics company for a new appointment. Any additional re-delivery costs will need to be borne by you. We apologize for any inconvenience that this may cause. Thank you.
What to do if the delivery is inconsistent with the contents of the shipment?
Karatbars has provided several qualified security checks. In an optimized sequence of checks, the contents of your shipment is weighed electronically under video surveillance and compared with the calculated target weight.
If despite all the checks it comes to discrepancies, please inform us immediately.
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